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Where to Get Urgent Help for Mental Health

If you need help for a mental health crisis or emergency, you should get immediate expert advice and assessment.

It’s important to know that support services are available for you to access, whatever you’re going through.

NHS urgent mental health helplines​

NHS urgent mental health helplines are for people of all ages.

You can call for:

  • 24-hour advice and support – for you, your child, your parent or someone you care for
  • help to speak to a mental health professional
  • an assessment to help decide on the best course of care

The Samaritans

116 123

Always open

Samaritans’ strategy: Tackling suicide together.

Every ten seconds, we respond to a call for help. No judgement. No pressure. We’re here for anyone who needs someone.

Whatever you’re going through, you can contact the Samaritans for support. N.B. This is a listening service and does not offer advice or intervention.

Young Minds

0800 11 11

Always open - If you’re under 19 you can confidentially call

The UK’s leading charity for children and young people’s mental health.

The Young Minds website has support, information and advice for young people and their parents and carers. Including a Parents Helpline that offers vital advice and guidance to parents/carers who are concerned about their child’s mental health.


0300 123 3393

Open 9am - 6pm weekdays

When you’re experiencing a mental health problem, supportive and reliable information can change your life.

Campaign Against Living Miserably (CALM)

0800 58 58 58

Open 5pm - midnight

The Campaign Against Living Miserably (CALM) are taking a stand against suicide. That means standing against feeling hopeless, standing up to stereotypes and standing together to show life is always worth living.

C.A.L.L. Mental Health Helpline for Wales

0800 132 737

Always open

CALL Helpline is the all Wales mental health helpline.
It provides emotional support to anyone living in wales.
The helpline operators provide a listening ear to anyone wanting support with their mental health.

CALL Helpline is available 24/7 to anyone phoning from Wales.
CALL is also a bilingual service, meaning callers can choose to speak to the helpline operator in either Welsh or English.

CALL also offers a service through Language Line, which allows a caller to speak to the Helpline Operator in their language of choice.

The Mix - Essential Support for under 25s

Text THEMIX to 85258

Always open

The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year. Whatever issue a young person is facing, The Mix is always there for them – via our website, over the phone or via social media. Our support is free, confidential and anonymous and can be accessed wherever young people are.  

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